Frequently Asked
We’ve tried to cover all common queries
Do you have a retail store to come shop at?
We are primarily an eCommerce business, catering to all your rug-related needs across the US and Europe. While we don’t have a physical retail store, our headquarters is based in Utah, United States. We’re always here to assist you online and ensure you find the perfect piece for your space.
Feel free to browse our website, and if you have any questions or need help, we’d be happy to guide you!
Do you offer custom made designs?
We’re always working with our in-house design team to recreate desired patterns, and we’d love to collaborate with you to bring your vision to life. Our exceptionally talented and experienced team of artisans is ready to put their skills to work, crafting beautifully curated luxury pieces tailored to your unique needs.
We are committed to providing you with a truly personalized experience and high-quality results that match your exact desires.
I see this piece has sold out – when will you be getting more?
Thank you for your interest in our rug! Our pieces are carefully selected for their unique character, and unfortunately, the one you’re looking at has sold out.
However, we’re always working with our in-house design team to recreate desired patterns, so if you’d like, we can collaborate with you to bring your vision to life. Additionally, we have a wide selection of other unique, readily available rugs that come in similar designs and styles. Feel free to browse our shop, and don’t hesitate to reach out if you’d like assistance or have any questions!
We look forward to helping you find the perfect piece for your space.
Are your rugs, carpets and kilims new or used?
Our collection includes a mix of semi-antique, vintage, and newly-woven rugs, carpets, and kilims. Each piece is selected for its quality and character. All semi-antique and vintage rugs are professionally cleaned and restored as needed to ensure they’re in excellent condition. Please note that natural imperfections, or “unique charms,” are part of the appeal of these handcrafted items and add to their distinct beauty.
Let us know if you have any further questions or if you’d like assistance finding the perfect piece for your space!
Do you offer discounts and promotions?
Yes, we offer a variety of discounts, including:
15% off for verified active duty and retired military, first responders, and police force members. Thank you for your service!
10% off for first-time buyers on their first purchase.
Seasonal and flash sales throughout the year, so be sure to keep an eye out for special offers!
Please note that discounts cannot be combined or bundled. To claim your discount, please email us your proof of service for military and first responders, or sign up for our newsletter to stay updated on upcoming promotions.