We want you to be confident in your purchase. If for any reason you are not satisfied, you
may request a return or exchange within 30 days of delivery.
Items that show signs of use may not be eligible for return.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as Heratia cannot guarantee receipt
of returned items without tracking.
If you would like to exchange your rug for another piece, we will be happy to assist you.
Exchanges are subject to product availability.
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Because Heratia rugs are handmade, natural variations in size, color, texture, and pattern may occur. These characteristics are not considered defects and are described in our Natural Variations Policy.
For international orders, customers are responsible for return shipping costs and any customs or import charges associated with returning the item.
