Shipping & Payments
Information about shipping, delivery and ordering from us
Shipping & Payments
Heratia LLC
Last updated: 2026
Last updated: 2026
Shipping
Heratia ships throughout the United States and internationally. All orders are carefully packaged to protect the rugs during transit.
Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may vary slightly during high-demand periods.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Domestic Shipping (United States)
Most domestic orders are delivered within 3–7 business days after shipment, depending on the destination and carrier.
International Shipping
We offer international shipping through DHL Express. Delivery times vary by destination but are typically 3–10 business days after shipment.
International customers may be responsible for customs duties, import taxes, or local fees required by their country. These charges are not included in the purchase price and are the responsibility of the recipient.
International customers may be responsible for customs duties, import taxes, or local fees required by their country. These charges are not included in the purchase price and are the responsibility of the recipient.
Shipping Address
Customers are responsible for providing accurate shipping information at checkout. Heratia is not responsible for delivery delays or issues caused by incorrect or incomplete addresses.
If you need to update your shipping address after placing an order, please contact us as soon as possible.
If you need to update your shipping address after placing an order, please contact us as soon as possible.
Payments
Heratia accepts secure payments through trusted payment providers.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Affirm
- Klarna
- Afterpay
Buy Now, Pay Later services such as Affirm, Klarna, and After pay allow eligible customers to split payments into installments. These financing options are provided by third-party providers and are subject to their terms, approval processes, and policies.
All payments are processed through secure, encrypted payment systems. Heratia does not store full credit card details on its servers.
All payments are processed through secure, encrypted payment systems. Heratia does not store full credit card details on its servers.
Order Confirmation
After placing an order, you will receive a confirmation email containing the details of your purchase. If you do not receive a confirmation email, please check your spam folder or contact us.
Questions
If you have questions about shipping or payment options, please contact us at:
contact@heratia.com
