Privacy Policy

Heratia Privacy Policy

Last updated: March 2026

Introduction

Heratia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit Heratia.com, place an order, or interact with our services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you use our website.

Personal Information
This may include:

Name
Email address
Phone number
Billing and shipping address
Account information
Information you provide when contacting us

Payment Information
Payments are processed securely through third-party payment providers such as Stripe or PayPal. Heratia does not store full credit card information on its servers.

Browsing Information
We may automatically collect certain information when you visit our website, including:

IP address
Browser type
Page visited
Time spent on pages
Device information

This data helps us understand how visitors use our website.

How We Use Your Information

We use the information we collect for purposes including:

Processing and fulfilling orders
Providing customer support
Communicating about orders or inquiries
Improving our website and services
Sending updates, offers, or marketing communications (if you choose to receive them)
Complying with legal obligations

Sharing Your Information

Heratia does not sell or rent your personal information.

We may share information with trusted third parties only when necessary to operate our services, such as:

Payment processors
Shipping and delivery partners
Website hosting providers
Analytics services

These providers receive only the information necessary to perform their services.
We may also disclose information when required by law.

Cookies and Tracking Technologies

Heratia uses cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:

Remember items in your shopping cart
Maintain login sessions
Analyze website traffic
Improve website performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications

You may contact us to exercise these rights.

Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer service
Maintain business records
Comply with legal requirements

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

Contact

Heratia
Website: https://heratia.com
Email: contact@heratia.com

Classic

Traditional

Tribal

Bespoke

XL Rugs

10'x14' and up

Large Rugs

8'x 10' and 9'x 12'

Medium Rugs

4'x 6' and 6'x 9'

Small Rugs

Up To 2'x 3'

Runners

2.5' - 20'+

Round Rugs

Varied Sizes

Privacy Policy

Heratia Privacy Policy

Introduction

Information We Collect

How We Use Your Information

Sharing Your Information

Cookies and Tracking Technologies

Data Security

Your Rights

Data Retention

Changes to This Policy

Contact

About Us:

Appointment:

Connect with Us:

Products:

Customer Service

Shipping Origin:

Policy

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