Shipping & Payments
Information about shipping, delivery and ordering from us
Where do you ship?
We offer shipping throughout Canada, the United States, the United Kingdom, and Europe.
For international delivery inquiries, please contact us at support@heratia.com to receive a custom quote.
What are your shipping standards (Delivery timelines)?
What are your Shipping Standards (Delivery timelines)?
*Please be aware that during festive or peak seasons, delivery times may experience slight variations due to high shipping volumes. We recommend placing orders in advance during such times. Our team is committed to fulfilling orders efficiently from our warehouse in Montreal, Quebec, Canada, and aims to maintain high standards in shipping services. While delivery durations may slightly differ, most customers can generally anticipate receiving their orders within the timeframe listed below by region. You can follow your shipment using the Tracking Number included in the confirmation email sent once your package begins its journey.Canada
- Shipments within Canadian provinces are sent through FedEx.
- The timelines provided below are based on the date the order is placed.
| Region | Delivery Standard |
| Quebec | 1-3 days |
| Ontario | 2-4 days |
| Nova Scotia | 3-5 days |
| Alberta | 5-7 days |
| British Columbia | 6-9 days |
United States
- FedEx handles deliveries across the continental United States.
- All estimated times below start from the day your order is placed.
| Region | Delivery Standard |
| New York | 2-4 days |
| Carolina | 3-5 days |
| Georgia | 4-6 days |
| Florida, Missouri | 5-7 days |
| Texas | 6-8 days |
| Washington | 7-9 days |
| California | 8-10 days |
United Kingdom
- DHL is our shipping partner for orders to the UK.
- The delivery estimates below are calculated from the date of order placement.
| Region | Delivery Standard |
| England | 2-4 days |
| Northern Ireland & Dublin | 2-4 days |
| Scotland | 2-4 days |
| Wales | 2-4 days |
Europe
- Orders within Europe are shipped using DHL services.
- The expected delivery times below start from the order date.
What are the shipping fees?
What are the shipping fees?
We proudly provide free shipping on all purchases made within the continental United States, Canadian provinces, the United Kingdom, and most European countries. • USA only: Shipments heading to Alaska, Hawaii, Guam, and Puerto Rico will include a flat-rate shipping fee of $200, which will be reflected at checkout. • Canada only: Deliveries to Yukon, Nunavut, and the Northwest Territories will incur a flat shipping fee of $100, applied during checkout. For any details about shipping rates and estimated delivery times for international orders, please don’t hesitate to contact us through our Contact Form >.
Do you cover international shipping duties?
Do you cover international shipping duties?
Absolutely! All shipments to Canada, the United States, the United Kingdom, and Europe are sent with Delivery Duties Paid (DDP). This means you won’t face any surprise fees upon delivery — everything is taken care of in advance.
How do I track my order?
How do I track my order?
As soon as your order is on its way, we’ll send you a confirmation email with your tracking details.
You can also view your tracking number by logging into your ECARPETGALLERY account.
Please note that it may take up to 24 hours for tracking updates to appear after the number is issued.
Can I request expedited shipping?
Can I request expedited shipping?
At the moment, we do not offer expedited shipping services.
What payment methods do you accept?
What payment methods do you accept?
We accept the following major credit cards:
- Visa
- Mastercard
- American Express
- Discover
For your convenience, we also support:
- PayPal
- Apple Pay
- Google Pay
For customers in the U.S., we offer payment through Affirm*
*Affirm Lending Partner Disclosure
Interest rates range from 0–36% APR. Affirm payment plans are subject to eligibility and are provided by lending partners listed at affirm.com/lenders. Plan availability depends on the order total and may require a down payment. California residents: Loans are offered or arranged by Affirm Loan Services, LLC under a California Finance Lenders Law license. View licenses and disclosures at affirm.com/licenses. For example, a $800 order might be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free biweekly payments of $200.