Terms of Use

Terms of Use

Last updated: 2026
Welcome to Heratia LLC (“Heratia,” “we,” “our,” or “us”). By accessing or using heratia.com (the “Site”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please do not use the Site.

These Terms apply to all visitors, customers, and anyone who interacts with the Site.

Use of the Website

You may use this Site only for lawful purposes and in accordance with these Terms.
You agree not to:
  • Use the Site in violation of any applicable law
  • Attempt to gain unauthorized access to any part of the Site, server, or connected systems
  • Upload or transmit viruses, malicious code, or harmful content
  • Use the Site for fraudulent or deceptive activity
  • Copy, scrape, or harvest any data or content from the Site without permission
  • Information you provide when contacting us
We reserve the right to suspend or terminate access to the Site at our discretion.

Products and Descriptions

We strive to present accurate information regarding products, pricing, sizing, and availability. However:
  • Colors may vary depending on display settings and lighting conditions
  • Products made from natural or handmade materials may contain variations
  • Product availability may change without notice
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel orders at our discretion.

Prices and Payment

All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to:
  • Change pricing at any time
  • Correct pricing errors
  • Limit quantities purchased per customer
By placing an order, you represent that:
  • You are authorized to use the selected payment method
  • Your billing information is accurate and complete

Shipping, Returns, and Exchanges

Purchases made on the Site are subject to our policies regarding shipping, returns, and exchanges.
These policies are available on our:
  • Shipping & Payments page
  • Return & Exchange Policy
These policies form part of these Terms.

Intellectual Property

All content on the Site is the property of Heratia LLC and is protected by intellectual property laws. This includes:
  • Text
  • Images
  • Logos
  • Product photography
  • Graphics
  • Website layout and design
  • Website code
You may not reproduce, copy, modify, distribute, publish, sell, or otherwise use any content from the Site without written permission from Heratia.

User Accounts

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

Third Party Services and Links

The Site may contain links to third party websites or services.
Heratia is not responsible for the content, policies, or practices of these third party websites. Accessing such sites is at your own risk.

Reviews and User Content

If you submit reviews, comments, images, or other content, you grant Heratia a non exclusive, royalty free, worldwide license to use, display, reproduce, and publish such content for website or marketing purposes.
You agree not to submit content that is:
  • False or misleading
  • Defamatory or abusive
  • Illegal or infringing on the rights of others
We reserve the right to remove any user content at our discretion.

Disclaimer of Warranties

The Site and all content are provided on an “as is” and “as available” basis.
We do not guarantee that:
  • The Site will operate without interruption or errors
  • Product descriptions will be completely accurate
  • The Site will be free from viruses or harmful components
To the fullest extent permitted by law, Heratia disclaims all warranties, whether expressed or implied.

Limitation of Liability

To the fullest extent permitted by law, Heratia LLC shall not be liable for any damages resulting from the use or inability to use the Site, including but not limited to:
  • Direct damages
  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages
  • Loss of data
  • Loss of profits or business
Your sole remedy for dissatisfaction with the Site is to discontinue using it.

Indemnification

You agree to indemnify and hold harmless Heratia LLC, its owners, employees, and partners from any claims, damages, losses, or expenses arising from:
  • Your use of the Site
  • Your violation of these Terms
  • Your violation of applicable laws or third party rights

Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated revision date.
Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the courts located in Salt Lake County, Utah, unless otherwise required by law.

Contact Information

For questions regarding these Terms, please contact:

Heratia LLC
contact@heratia.com
United States

 

ACCEPTED PAYMENTS METHODS: 

About Us:

Our Story

Our Commitment 

Appointment:

Private Shopping Appointment

Connect with Us:

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Products:

Rugs Collection

Onyx & Lapis Lazuli Collection

Customer Service

Track your order

Shipping & Payments

Return & Exchange

FAQs

Resources 

Contact Us

Shipping Origin:

Utah, United States

NYC, United States

Policy

Terms of Use

Privacy Policy

Sustainability Policy

Cookie Policy

Natural Variations

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